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Erica's father, David Boll, served both the Nation (Navy) and the community of New Holstein (Police Department) before establishing his insurance agency in 1973. Back then, his office was on the corner of Church Street and Wisconsin Avenue in New Holstein. In 1982, the agency was relocated to its current location at 1806 Wisconsin Avenue. Throughout his career, David received numerous awards and commendations as an insurance agent and was one of the top agents in the district.
After Erica graduated from Kiel High School in 1990, she attended the University of Wisconsin-Milwaukee. While in school, she worked for an insurance agency in the
Milwaukee area as a licensed sales agent. She worked with her father David beginning in 1993 at Boll Insurance, and upon her graduation from UW-Milwaukee in 1994 with a degree in Business
Administration and Marketing, she began working full time with him in the Boll Insurance Agency as a Licensed Customer Service Representative.
David retired from the agency in 2005. On May 2, 2005, Erica formed the independent Boll-Feltes Insurance Agency within the same office building that her father has had since 1982.
In 2008, she purchased Rick Nelsen's insurance agency in Chilton, merging both offices into her New Holstein location.
Erica continues to serve both the New Holstein and Kiel communities in both business and social areas.